|
Kaiser Bakeware
|
| Springform Gallery | On Sale | Recipes | Store Locator | Product Guide | News | Links |
Kaiser Bakeware - Frequently Asked Questions
- What's so special about the La Forme pans that I would get better results than I am getting with the pans I own now?
- Does it take the same amount of time to cook in the La Forme bakeware as in other bakeware?
- I'm not much of a baker - strictly the cake mix type. Why would I consider buying one of these expensive pans?
- Does Kaiser provide recipes for the pans?
- If the La Forme pans are coated with two layers of a nonstick coating, why must I butter them?
- Are the pans dishwasher-safe?
- What is the highest temperature to use on a Kaiser Bakeware pan?
- How long is my pan under warranty?
- What should I do if my pan is damaged or defective?
- Where can I buy Kaiser bakeware?
- What are the shipping charges for online orders?
- Do you accept international orders outside of the United States?
Q. What's so special about the La Forme pans that I would get better results than I am getting with the pans I own now?
A. Very simply, when you bake a cake, the La Forme pan contributes
to the success of the cake in three major ways:
- even browning
- even baking
- perfect release, resulting in a surface that is perfect for frosting or glazing or even perfect enough for a simple sprinkling of powdered sugar.
Most bakeware will not give you these results. The La Forme pans assure you of perfection every time.
The heavy-gauge metal and dark color of this bakeware promote even heat distribution and overcomes hot spots in your oven. Just like stainless steel cookware, the thicker the pan, the better the heat distribution. The La Forme pans are almost three times the thickness of other bakeware. Additionally, you know that dark colors attract more heat than light colors. Consider, for example, getting into a car that has been parked in the sun. You know that black seats will be much hotter than light-colored ones. The same principle works in your oven; the dark color of the La Forme bakeware results in better heat absorption and conduction, giving you evenly cooked and browned cakes.
The nonstick surface on the interior and exterior of the La Forme pans ensures perfect surfaces even in the most intricate designs. Your cakes will just slide out, pretty as a picture, even without frosting!
Q. Does it take the same amount of time to cook in the La Forme bakeware as in other bakeware?
A. Thanks to the excellent heat distribution due to the heavy gauge and dark color, you can reduce baking time by at least 10%. Do not adjust the cooking temperature.
Q. I'm not much of a baker - strictly the cake mix type. Why would I consider buying one of these expensive pans?
A. You, of all cooks, should have a La Forme pan. Even though you don't make elaborate cakes from scratch, you want your cakes to look beautiful. Without good tools, your baking efforts will result in a very disappointing cake and frustration for yourself. Isn't it worth the little bit extra for a La Forme pan to repeatedly have beautiful desserts without the frustration you now experience?
Q. Does Kaiser provide recipes for the pans?
A. Many Kaiser pans come with recipes included in the box or on the label. You can also use our website to search for recipes or contact us if you would like recipes sent to you.
Q. If the La Forme pans are coated with two layers of a nonstick coating, why must I butter them?
A. There is no nonstick bakeware that does not require butter for a truly perfect release. In addition to that, the butter on the pan promotes even browning and clearly defined lines - an important feature in intricately shaped cakes, such as those baked in the Bundforms, Celebration, and Gateau pans. For best results, we recommend thoroughly brushing melted butter in the pan, then putting it in the freezer for a few minutes while you prepare the batter.
Q. Are the pans dishwasher-safe?
A. La Forme is not dishwasher safe, with the exception of pieces that have the Magnum coating (i.e. bake and roast pans, springform bases). Noblesse is not dishwasher-safe. Classic is not dishwasher-safe. ExtraordinAire is dishwasher-safe. Tinplate is not dishwasher-safe. We recommend that you thoroughly hand-dry all pieces, including those that have been washed in the dishwasher.
Q. What is the highest temperature to use on a Kaiser Bakeware pan?
A. All Kaiser Bakeware pans are safe up to 450 degrees F in the oven.
Q. How long is my pan under warranty?
A. La Forme pans have a 5-year warranty. Noblesse and ExtraordinAire pans have a 3-year warranty. Classic pans have a 1-year warranty. Tinplate is not under warranty. The springform buckles on our La Forme, Noblesse, Classic and Tinplate lines all have a lifetime warranty, something that you will not find with other manufacturers.
Q. What should I do if my pan is damaged or defective?
A. Please call Kaiser's customer service department at 800-966-3009. If the pan has not been abused, we will replace it for you. Customer service will provide you with a return authorization number and our mailing address so that you can send the pan back to us. Once we receive the return, we will ship a new pan to you. Kaiser Bakeware must approve all returns prior to shipment. Returns without a return authorization number on the box will be refused.
Q. Where can I buy Kaiser bakeware?
A. Kaiser Bakeware is available at many department stores, specialty stores, and online retailers located around the country. You can shop online from our Web site as well. Please use our retail store locator to find a retailer near you. If you cannot locate a retailer convenient to you, please contact our customer service department via e-mail at sales@kaiserbakeware.com or via phone for additional assistance.
Q. What are the shipping charges for online orders?
Shipping charges are calculated based upon the total cost of merchandise in your order.
The following shipping charges apply to products pictured and described on our web site.
All prices are expressed in U.S. currency.
*Standard shipping is free when your order totals $99 or more (before tax or other charges). Please note that free shipping does not apply to previous orders and is only available in the contiguous 48 states. ** Total value of merchandise before tax or other charges. *** For 2ND DAY SHIPPING and NEXT DAY SHIPPING with order total over $99, actual shipping charges will vary depending upon the physical size of the carton being shipped. If the shipping charges are less than what is listed above, we will only charge the actual shipping charges for your shipment. Standard Shipping
Next Day Shipping
|
||||||||||||||||||||||||||||||||||||||||
| Delivery to Alaska, Hawaii, and US Territories | ||||||||||||||||||||||||||||||||||||||||
|
For all shipments to Alaska, Hawaii, and U.S. territories, please call our toll-free number,
1-800-966-3009, to ask about shipping charges.
|
||||||||||||||||||||||||||||||||||||||||
| International Orders | ||||||||||||||||||||||||||||||||||||||||
|
Kaiser Bakeware, Inc. does not ship orders outside of the United States. For a list of
Kaiser Bakeware distributors outside of the United States, please call us at 704-882-3898
or toll-free in the United States at 800-966-3009.
|
Q. Do you accept international orders outside of the United States?
Kaiser Bakeware, Inc. is the exclusive United States distributor of Kaiser Bakeware products manufactured in Germany by W.F. Kaiser & Co. GmbH. Products purchased by calling Kaiser Bakeware, Inc. or by placing an order on kaiserbakeware.com can only be shipped to addresses in the United States.
A partial list of distributors outside of the United States is provided below.
Kaiser Bakeware distributors outside of the United States
Germany:
W.F. Kaiser & Co. GmbH
Postfach 1164
D-65570 Diez/ Lahn
Werner-von-Siemens-Str. 28
D-65582 Diez/ Lahn
Phone: 06432/915-0
info@kaiser-backform.de
www.kaiser-backform.de
Mexico:
Reimart S.A. de C.V.
Phone: 055571669
reimartsa@terra.com.mx
Sweden:
Pernox AB
Phone: (0)855655640
info@pernox.se
Canada:
Danesco, Inc.
Phone: (1)514 694-9111
fergusonb@danescoinc.com
Australia:
United Housewares Pty. Ltd.
Phone: (0)296831322
sales@unitedhousewares.com.au
Spain/Portugal:
Almagro y Vicente, S.L.
Phone: (0) 966554178
innadeco.susana@telefonica.net
France:
Sarl ACS Frederique Schmitt
Phone: (0)3-88700139
Materne.Schmitt@wanadoo.fr
Great Britain:
ICTC
Phone: (0)1603-488019
ictc@dial.pipex.com
Japan:
Kai Corporation
Phone: (0)258668411
nlc@kaijirushi.co.jp